Chadsworth & Haig was founded 15 years ago with a focused pursuit of quality. President Mark DeLucca says, “Our singular objective has always been to create luxury apparel which is tastefully designed and engineered for quality and durability. Offering products which include robes, body wraps, towels and slippers, our promise is to supply great products, while building long term customer relationships.”
The key trends they see in their broad hospitality view are eco-friendly items, improved amenities, social media, technology and re-charging stations.
A long-time vendor in the Innkeeping industry, they have a seasoned perspective on industry challenges. When asked what might be the biggest challenge today, Mark observed that B&Bs must show their superiority to casual Airbnb rentals by “personalizing the guest experience with amenities and local attractions.”
Citing “intimacy and personal/friendly relationships,” as their favorite thing about the B&B industry, Mark says they do their part to serve the industry well. “Our knowledgeable customer service team will treat you with a sense of urgency and respect. Our teams mandate is to provide personalized service which exceeds your expectations. Our sales team understands their primary responsibility is to understand your business, offer solutions to your problems and make you more successful,” he says.
And check them out at the conference!